Client Overview

A healthcare technology company providing remote patient monitoring and chronic care management solutions. With 90 employees and $14M in ARR, they had a clinically effective solution but struggled to scale their evidence generation capabilities.

The Challenge

In the evidence-driven healthcare market, the company recognized that robust clinical validation was essential for sales growth and market differentiation. However, their approach to evidence generation was resource-intensive, inconsistent, and difficult to scale alongside their business growth.

Key issues included:

  • Evidence generation requiring significant clinical and technical resources
  • Study design and execution highly manual and time-consuming
  • Limited integration between product usage and outcomes measurement
  • Evidence generation siloed from commercial operations
  • Outcomes data not effectively leveraged in sales and marketing
  • Inconsistent messaging around clinical evidence in customer conversations

Our Approach

 We deployed our Strategic Execution Team focused on evidence generation:

  1. Evidence Assessment:
    • Conducted comprehensive review of existing clinical evidence
    • Analyzed evidence needs across different customer segments
    • Mapped evidence generation workflow and resource requirements
    • Identified high-impact evidence gaps
  2. Evidence Strategy:
    • Developed tiered evidence framework aligned with commercial priorities
    • Created standardized study design templates
    • Designed automated outcomes data collection methodology
    • Established evidence generation roadmap
  3. Implementation:
    • Deployed evidence management platform
    • Implemented outcomes tracking within product experience
    • Created evidence generation playbooks
    • Developed commercial translation process for clinical evidence
  4. Measurement and Optimization:
    • Established metrics for evidence quality and commercial impact
    • Created evidence utilization tracking in sales process
    • Implemented regular evidence review cadence
    • Developed continuous improvement process

The Results

Within 9 months of implementation, the company achieved:

  • Evidence generation costs reduced by 37% through standardization and automation
  • Evidence development time decreased from average of 14 months to 5 months
  • Sales conversion improved by 42% when utilizing appropriate evidence
  • Customer-reported evidence relevance increased by 56%
  • Outcomes data collection automated for 78% of customers
  • Evidence cited as decision factor in 64% of new contracts (up from 31%)

The evidence generation transformation enabled the company to cost-effectively scale their clinical validation capabilities, creating a sustainable competitive advantage in an increasingly evidence-driven healthcare market.

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